- How do I use my Health Alliance Plan Visa® Prepaid Card?
Use the card as you would normally use any other prepaid card. If your purchase is covered, the card will pay for it. If it doesn’t cover the full amount, you will need to use another way to pay.
- How can I check my balance?
You can see your balance by logging into the member portal and selecting My Health & Wellbeing and then Flex+ Rewards. Or you can call us at (800) 931-7636 (TTY: 711) Monday through Friday from 8 a.m. to 11 p.m. ET.
- How do I know if my flex benefit or rewards will be used?
If the store or item works with your flex benefit, your card will use that allowance first. If not, it will use your rewards. This helps you save your rewards for more places, since they have fewer rules.
- How do I see my transaction history?
You can see all your transactions by logging into the member portal and selecting My Health & Wellbeing and then Flex+ Rewards.
- Do I need a PIN number?
No, your card does not need a pin. If you are asked to enter a pin at checkout, enter the last four digits of your card number.
- What do I do if my card has been damaged, lost or stolen?
You can request a new card by logging into the member portal and selecting My Health & Wellbeing and then Flex+ Rewards. You can also call us at (800) 931-7636 (TTY: 711) Monday – Friday from 8 a.m. – 11 p.m. ET. Most cards arrive in 5 to 10 business days. Your old card will be frozen as soon as you request a new card.
- Can I use my card to withdraw cash?
No, you cannot withdraw cash with your card.
Rewards for your healthy habits
Healthy Living Rewards
Taking care of yourself should come with a little encouragement. Healthy Living Rewards lets you earn rewards for completing eligible health and wellness activities, from preventive care to healthy lifestyle programs. It’s our way of cheering you on while helping you build healthy habits that last.
Your Health Alliance Plan Visa® Prepaid Card
Healthy Living Rewards and Flex+ Rewards benefits will be on one card, the Health Alliance Plan Prepaid Visa® Card. If you are getting a new card, it should arrive in the mail in December and it will be a separate mailing from your member ID card.
Make sure to activate your card. You can do that, check your card balance and explore ways to use your funds on the member portal or by calling (800) 931-7636 (TTY: 711).
If you were enrolled in the Healthy Living Rewards program for 2026, you may still receive rewards you earned in 2026 through April of 2027. Additionally, you can continue to spend the dollars earned for 2026 rewards until the end of August 2027.
Remember, if your plan includes a flex benefit, you'll use the same card, but your flex benefits are separate. For more information on flex benefits, please visit the Over-the-counter and flex benefits page.
For more information
This information is not a complete description of benefits. For more information, call customer service at (800) 931-7636 (TTY: 711). Representatives are available Monday through Friday from 8 a.m. to 11 p.m. ET.
Healthy Living Rewards frequently asked questions
- How do I earn rewards?
To see a list of things you can do to earn a reward, log in to the member portal and selecting My Health & Wellbeing and then Flex+ Rewards. Pick the ones you want and you'll earn rewards for each one. You can keep earning until you reach the limit.
- What can I buy with my rewards?
You can buy almost anything you want with your rewards. Just no alcohol, tobaccoo or firearms.
- How do I pay if my rewards don't cover the full amount?
Some places may let you pay for part of your balance with your rewards first and use another card for the rest. If this is not allowed, your rewards balance will need to cover the full amount.
Where can I spend my rewards?
You can shop at in-network stores or online at major retailers that accept Visa® prepaid cards.- Grocery stores (e.g., Walmart and Kroger)
- Wholesale clubs (e.g., Costco)
- Pharmacies and drugstores (e.g., Walgreens)
- Health and wellness stores (e.g., The Vitamin Shoppe, GNC, Natural Grocers)
- Fitness-related purchases, such as at-home workout equipment, yoga mats, weights or wearable fitness trackers (e.g., through Amazon or big box stores)
Keep in mind you can’t use rewards to buy alcohol, tobacco, firearms or explosives. And, your card may not be usable at locations associated with these items.
- Liquor and wine stores (e.g., Total Wine, ABC Liquor, BevMo)
- Cigar stores (e.g., JR Cigars, Famous Smoke Shop, Thompson Cigar)
- Bars and nightclubs (e.g., Bar Louie)
- Gun and ammunition stores (e.g., Sturm, Ruger & Co., MidwayUSA)
- Duty-free stores, which sell alcohol and tobacco (e.g., Duty Free Americas)
- Sporting goods stores, which sell firearms (e.g., Bass Pro Shops, Cabela’s, Academy Sports)
- Sports and recreation membership clubs, including golf courses and gyms, since that category of store includes gun clubs (e.g., LA Fitness, Life Time Fitness, 24 Hour Fitness)
- Pawn shops, which sell firearms (e.g., Cash America, EZPawn)
- Casinos, lottery and sports betting organizations (e.g., WinStar, MGM, FanDuel, DraftKings)
- Financial institutions, including cryptocurrency (e.g., JPMorgan, Bank of America, Travelex, Western Union, Bitcoin)
- Political and religious organizations (e.g., ActBlue, WinRed, GoFundMe)
- What do I do if I'm missing rewards?
If you think a reward is missing, first log in to the member portal and select My Health & Wellbeing and then Flex+ Rewards to see if it's marked complete. Some rewards need you to check a box to say you finished the action. Others will update automatically. If it's been more than 60 days and your reward still isn't there, contact us at (800) 931-7636 (TTY: 711) Monday – Friday from 8 a.m. – 11 p.m. ET for help.
- What happens to my rewards if I cancel my health plan?
If your health plan ends, your rewards will expire on your last day of coverage.
- When do my rewards expire?
If you are still a plan member, your rewards will expire on August 31 next year.
- How long does shipping take?
Orders usually arrive in 1 to 4 days. If you’re shipping to a PO box, it may take 7 to 10 days.
- How much does shipping cost?
Shipping is $7.95 for most orders. If you spend over $50 (before tax and discounts), shipping is free.
- Do I have to be home to get my order?
No, FedEx will leave it at your front door. You don’t need to be home or sign for it.
- How can I track my order?
You’ll get an email when your order is placed. When it ships, you’ll get another email with tracking details.
- What if my order is damaged or missing something?
If something is wrong with your order, call customer service at (800) 931-7636 (TTY: 711). We’re here to help Monday – Friday from 8 a.m. – 11 p.m. ET.
- Can I return items?
We’re not able to take returns or exchanges because these are personal health products. This helps keep everyone safe.
- Can I cancel or change my order?
Once you place an order in the online shop, it might start processing right away. This means you may not be able to change or cancel it. If you need to make a change, please call our customer service team as soon as possible at (800) 931-7636 (TTY: 711). We’re open Monday – Friday from 8 a.m. – 11 p.m. ET.
- Can my order be shipped internationally?
Unfortunately, we are not able to offer international shipping.
- Still have questions?
Contact us at (800) 931-7636 (TTY: 711). Representatives are available to help Monday – Friday from 8 a.m. – 11 p.m. ET.
I authorize that by providing my telephone number and opting in via the opt-in form, I authorize Health Alliance Plan to send me autodialed text messages to the mobile phone number that I provided. I understand that I am not required to sign this consent, and that signing this consent is not a condition for me to purchase any product or services from Health Alliance Plan.
I understand that I can opt-out of receiving Health Alliance Plan benefits and rewards text messages at any time by texting STOP to the short code or by contacting customer service at (800) 931-7636 (TTY: 711). Message frequency varies. If I am experiencing issues with the messaging program, I can reply to the short code with the keyword HELP for more assistance. Health Alliance Plan will send messages regarding a variety of topics, including, but not limited to the Health Alliance Plan benefits and rewards program. There is no charge to participate in Health Alliance Plan text messages; however, message and data rates may apply. Please contact your mobile phone provider for information about any text message or data charges that may apply.
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